Refund Policy

*Cancellation is free before 48H of tour.

Else than that, personal refund is not possible.

*Tour can be canceled due to weather. In this case, there will be a full refund.

At Seouldude, we strive to provide excellent customer service and ensure your satisfaction with our Seouldude Walking Tour products. We understand that circumstances may arise where you need to cancel your reservation and request a refund. This Refund Policy outlines the guidelines and procedures for refund requests. By booking and making payment, you acknowledge and agree to the terms and conditions stated herein.

1.Cancellation and Refund Requests

1.1 If you wish to cancel your reservation and request a refund, please notify us as soon as possible by contacting our customer service team or following the designated cancellation process on our website.

1.2 Refund requests must be made within [7~14 of days] prior to the scheduled tour date to be eligible for consideration.

1.3 The refund amount will be determined based on our cancellation policy, which includes any applicable fees or refund schedules.

2.Processing of Refunds

2.1 Once we receive your refund request, we will review it in accordance with our cancellation policy.

2.2 Refunds will be processed within [10 of business days] of receiving the valid refund request.

2.3 The refund will be issued to the original payment method used during the booking process, unless otherwise agreed upon.

3.Non-Refundable Circumstances

3.1 Certain circumstances may be non-refundable as per our cancellation policy. These may include, but are not limited to, circumstances where cancellation requests are made beyond the specified cancellation period or where non-refundable fees or expenses have been incurred.

3.2 We recommend reviewing our cancellation policy prior to making a reservation to understand the specific terms and conditions that apply.

4.Communication and Updates

4.1 We will communicate with you promptly regarding the status of your refund request.

4.2 Any updates or changes to the refund process will be communicated through the contact information provided during the booking process.

5.Contact Information

If you have any questions or need further assistance regarding refunds, please contact our customer service team at the following:

Phone: +82 10-3036-2199

Email: petty3412@gmail.com

Please note that this Refund Policy applies specifically to Seouldude Walking Tour products. For other services or products, different refund policies may apply, and it is important to review the respective terms and conditions.

Seouldude reserves the right to amend or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By booking and making payment, you acknowledge that you have read and understood the Refund Policy and agree to its terms and conditions.

[Notice: All cancellation and refund procedures are confirmed and processed by consultation. Although the 7-14 day turnaround time is a legal requirement, we do our best to help you as much as possible, so please contact us first if you have not received a refund within 3 days. (We cannot confirm the availability of a refund until you contact us).]

Last updated: [2023.06.26]

Seouldude

Room 105, 793 Geumha-ro, Geumcheon-gu, Seoul, South Korea